IT Support Engineer

£150 per day, Inside IR35

6 months initial contract

Role OverviewWe are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.

Key Responsibilities* Provide deskside support for PCs, laptops, mobile devices and peripherals* Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments* Build, configure, replace and troubleshoot end user hardware* Support mobile devices including iPhones and Blackberry* Assist with data backup and recovery processes* Work within virtual, MDM and VPN environments* Log, update and manage tickets within ServiceNow* Maintain accurate documentation of incidents and resolutions* Deliver high quality customer service to end users* Follow defined ITIL based processes and procedures

Required Skills and Experience* Proven experience in Level 2 IT support or similar role* Strong understanding of IT fundamentals including networks, hardware and domains* Good working knowledge of Windows 10 and Windows 11* Experience supporting end user hardware and software issues* Familiarity with Microsoft Office applications and Lotus Notes* Experience supporting mobile devices* Understanding of data backup techniques* Experience working within an ITIL environment* Strong communication and customer facing skills* Logical and analytical approach to troubleshooting* Ability to work independently and manage workload effectively

Desirable* Familiarity with Microsoft SCCM* Experience working with ServiceNow* Exposure to virtualisation, MDM and VPN environments