Service Manager

Service Manager Coventry | Full time, Permanent | £50k-£60k + van + overtime & allowances Our client, a well-established engineering and industrial automation business, is launching a brand-new Service Department and is looking for a Service Manager to build and lead it from the ground up. THE ROLE You'll own the department end to end: strategy, operations, profitability and people. Design and launch the service strategy, offerings, SLAs and pricing from scratch Build the operational backbone: job scheduling, resource planning, reporting and service standards Own the department's budget, margins, profitability and KPIs Identify recurring revenue, maintenance contracts and account growth opportunities Recruit, lead and develop the service team as it scales Act as the senior point of contact for key customers and manage escalations WHAT YOU'LL NEED Experience managing a service, support, maintenance or operations function A hands-on industrial automation maintenance background: multi-skilled mechanical and electrical fault-finding/commissioning, with working knowledge of PLCs, robotics, drives and safety systems Strong commercial awareness, with budget and profitability ownership A track record of building processes and systems from the ground up Strong leadership, customer relationship and stakeholder management skills NICE TO HAVE Experience launching or transforming a service division or business unit Knowledge of field service management software and CRM platforms Engineering degree and/or vendor accreditations (Siemens, Rockwell, Beckhoff, ABB, Fanuc, Kuka, etc.) Project management qualification THE PACKAGE £50,000–£60,000 depending on experience Company van Flat-rate overtime for every hour above 38 per week Generous standby, call-out and onsite allowances paid on top BUPA private medical, pension and death-in-service cover (2x salary) 25 days holiday plus 8 bank holidays 38-hour week with an early Friday finish (2pm)