Resident Liaison Officer

Resident Liaison Officer (RLO) Social Housing Refurbishment Full-time | Permanent Lewisham, London Up to £32,000 + Car Allowance Resident Liaison Officer job in Lewisham – supporting residents throughout planned social housing refurbishment works, offering the opportunity to join a well-established contractor delivering high-quality improvement projects across occupied residential properties. The Role This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering social housing refurbishment works across occupied homes in Lewisham. Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining clear communication throughout the project, ensuring residents are fully informed and supported while works are carried out to their homes. This is a customer-focused role requiring previous RLO experience within social housing, planned maintenance, refurbishment, or construction, alongside excellent communication, organisation, and problem-solving skills. Key Responsibilities Acting as the main point of contact for residents throughout refurbishment works Building positive relationships with residents and maintaining clear communication across the project Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently Issuing resident notifications, newsletters, and updates regarding planned works and programme changes Supporting site teams with access coordination and resident engagement across occupied properties Attending site meetings and maintaining accurate records of resident interactions and project updates Ensuring high levels of customer satisfaction throughout the duration of the project Requirements Previous experience working as a Resident Liaison Officer within social housing, planned maintenance, refurbishment, or construction Experience working on occupied residential projects is essential Strong communication and interpersonal skills with the ability to manage challenging situations professionally Confident liaising with residents, site teams, subcontractors, and client representatives Organised and proactive approach with strong administrative skills Full UK driving licence Able to work 5 days per week on site in Lewisham (8:00am – 5:30pm) Package & Benefits Up to £32,000 depending on experience Car allowance Pension scheme Long-term project pipeline and career progression opportunities Stable, permanent position with a well-established contractor Immediate start available This Resident Liaison Officer role in Lewisham offers the opportunity to join a busy social housing refurbishment programme, playing a vital role in delivering an excellent customer experience while supporting the successful delivery of works across occupied homes. Apply now through Skilled Careers to be considered for this opportunity