Customer Service Advisor

Customer Service Advisor Our client based in Bradford is seeking a friendly, professional, and organised Customer Service Advisor to join their team. This is a fantastic opportunity for someone who enjoys helping customers, managing enquiries, and providing excellent service in a fast-paced environment. As the first point of contact for customers, you will play a key role in maintaining strong relationships and ensuring all enquiries are handled efficiently and professionally. Key Responsibilities * Answer incoming customer telephone calls and provide a high level of customer service. * Respond to customer enquiries via email in a timely and professional manner. * Process and update customer information using the company's in-house system. * Handle customer queries, complaints, and requests effectively. * Liaise with internal departments to ensure customer requirements are met. * Maintain accurate records of customer interactions and communications. * Provide administrative support to the wider team when required. * Ensure all customer information is handled confidentially and in line with company procedures. Skills & Experience Required * Previous customer service or office administration experience preferred. * Excellent telephone manner and communication skills. * Strong written communication skills with the ability to draft professional emails. * Good IT skills and confidence using computer systems. * Strong attention to detail and organisational skills. * Ability to prioritise workload and work effectively in a busy environment. * Positive attitude with a proactive approach to problem-solving. What We Offer * Competitive pay of £13.50 per hour. * Full-time position working 38 hours per week. * Supportive and friendly working environment. * Training on company systems and processes. * Opportunity to develop and grow within the business. If you are passionate about delivering excellent customer service and enjoy working as part of a team, we would love to hear from you