Multimodal Operator

MULTIMODAL FREIGHT OPERATOR

Overview

An exciting opportunity has arisen for an experienced Multimodal Freight Operator to join a growing freight forwarding business. This is a varied end to end operations role, managing both import and export shipments across air, sea and road freight.

Working closely with customers, overseas agents, carriers and internal teams, you'll play a key role in ensuring freight moves efficiently while delivering a high level of customer service throughout the shipment lifecycle.

Key Responsibilities

• Manage import and export shipments across air, sea and road freight from booking through to final delivery

• Process booking requests received from customers, overseas agents and internal departments

• Liaise with shipping lines, airlines, hauliers and transport partners to arrange cost effective and efficient freight solutions

• Prepare and process all shipping documentation, ensuring accuracy and compliance with relevant regulations

• Keep customers informed throughout the shipment process, providing regular updates and resolving any queries

• Monitor shipments from origin through to destination, proactively resolving delays or operational issues

• Assist with quotations and pricing requests, working alongside the commercial team where required

• Coordinate with customs, transport providers, warehouses and internal departments to ensure shipments run smoothly

• Build and maintain strong relationships with customers, suppliers and overseas partners

• Maintain accurate shipment records and update the company operating system accordingly

• Keep up to date with customs procedures, industry regulations and best practice

• Support colleagues across the wider operations team when required

About You

We're looking for an experienced freight forwarding professional who enjoys working in a fast paced environment and takes pride in delivering outstanding customer service.

You'll ideally have:

• Previous experience within freight forwarding operations

• Experience managing import, export or multimodal freight movements

• Knowledge of air, sea and/or road freight operations

• Excellent communication and customer service skills

• Strong organisational skills with a keen eye for detail

• The ability to prioritise workloads and work to deadlines

• A proactive and solution focused approach to problem solving

• The ability to work independently as well as part of a team

• Confidence working under pressure in a busy operational environment

• A flexible approach with a willingness to support the wider business when required

What's on Offer

• Competitive salary depending on experience

• Opportunity to work across all modes of freight forwarding

• Varied role covering both import and export operations

• Supportive working environment with ongoing training and development

• Excellent long term career progression within a growing logistics business