Service Advisor

SERVICE ADVISOR Hours of work: Mon-Fri 07:00-16:00 or 09:00-18:00 Saturdays 08:00-13:00 on rota Salary: £32,598, increasing to £33,575 after successful 6 month probationary period. + commitment bonus for all employees - which is linked to attendance and general performance and equates to £600 a year divided into two £300 payments every 6 months for qualifying employees. Opportunity to earn bonus on service contracts, uncapped opportunity to earn hundreds of pounds a month doing this with retail van customers. Salary: £33,575 + generous bonuses OTE £40,000+ Cardiff Benefits * Uncapped bonus! - Earn hundreds of pounds a month * Access to a commitment & profit share bonus & generous service plan bonuses * 22 days annual leave plus the bank holidays. * Access to a company pension scheme * Full in-house and off-site manufacturer-approved training * Fantastic career prospects with an industry-leading brand * Life insurance and sometimes health/medical insurance schemes * Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing * Discount schemes * Full in-house and off-site manufacturer-approved training * Fantastic career prospects with an industry-leading brand Key Responsibilities: Taking telephone bookings from customers and accurately loading them into the workshop Effective use of workshop loading to ensure capacity is maximized at all times Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack Informing customers of their ongoing vehicle status Entering additions/changes to customer database Handing over finished vehicles to customers Giving customers detailed explanations on extent of repairs Monitoring whether repairs are being carried out to the required delivery time Actively sell after-sales services to include Service Contracts Discussing and arranging payment with customers Booking in of vehicles to ensure continuity of workshop loading Provide advice on warranties and service requirements In the case of legally required inspections, explaining the necessary vehicle test requirements Arrange schedules for MOT/Vehicle inspections Key Performance Measures: * Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs * Accurate booking of customer vehicles into the workshop * Monitoring repair times and communicating back to customer in a timely fashion * Providing accurate advice on service requirements * Service advisor background is essential, Keyloop/Kerridge experience is beneficial. Please call Suzanne on (phone number removed) or submit your CV