Call Centre Agent

The Role Our client based in Keighley is looking to recruit a reliable and customer-focused Full -Time Call Centre Operative to join their busy team. The hours of work are Monday to Friday 1.30pm to 10pm with a one in three rota weekends (time off given for rota weekend) This is an excellent opportunity for someone with previous customer service telephone experience who enjoys working in a fast-paced environment and has strong administrative and communication skills. Key Responsibilities • Handling high volume incoming telephone calls professionally and efficiently • Providing excellent customer service at all times • Carrying out general administrative duties • Accurate data entry and record maintenance • Liaising with engineers and coordinating appointments/work schedules • Updating internal systems and ensuring information is recorded correctly Candidate Requirements • Previous customer service or call centre experience is essential • Strong communication and interpersonal skills • Good computer literacy and ability to navigate multiple systems • Excellent geographical knowledge • Good organisational skills and attention to detail • Ability to work effectively under pressure and manage multiple tasks • Available for an immediate start