CUSTOMER SERVICE ADVISOR

Customer Service Advisor Location: Bournemouth, Dorset Salary: £25,000 per annum (increasing after probation) Hours: Monday-Friday 8:30am – 5:00pm (+ The occasional Saturday) About the Opportunity: Are you looking to establish a rewarding career in a professional office environment? A fantastic opportunity has arisen for an enthusiastic and motivated Customer Service Advisor to join a highly successful, growing business based in central Bournemouth. This role is perfect for an individual who is eager to gain valuable office experience within a supportive team. The company is renowned for its vibrant, inclusive, and positive workplace culture, offering excellent training and genuine opportunities for long-term professional development. Key Responsibilities: As a Customer Service Advisor, you will report directly to the Customer Service Manager and act as the first point of contact for clients and suppliers. Your day-to-day duties will include: * Handling incoming telephone enquiries, addressing customer queries efficiently, or directing calls to the correct department. * Listening to client requirements, providing clear support and advice, and ensuring an exceptional customer experience. * Managing the customer service inbox, responding to emails promptly, or allocating complex queries to relevant internal teams. * Liaising with suppliers on behalf of clients to resolve queries and ensure smooth communication. * Updating and maintaining accurate client records, including company names and location changes. * Monitoring and checking client deliveries, updating purchase orders accordingly. * Sourcing emergency suppliers when required and verifying their documentation against regulatory standards. * Escalating complex issues to the Customer Service Manager to ensure swift resolution. * Assisting the management team with ad-hoc projects and administrative tasks. What We Are Looking For: While previous office experience is a bonus, it is not essential. We are looking for individuals who possess: * Strong verbal and written communication skills with a professional telephone manner. * Excellent organisational skills and the ability to manage tasks in a fast-paced environment. * A positive, proactive attitude and a willingness to learn. * The ability to work effectively as part of a close-knit team. Benefits & Culture: This business prides itself on creating an outstanding work environment where employees feel valued. Alongside a structured training programme, you will benefit from: * Starting Salary: £25,000, rising after probation. * Annual Leave: 23 days holiday, increasing by 1 day for each consecutive year of service (capped at an additional 5 days). * Bank Holidays: No bank holiday working required. * Healthcare: Private healthcare plan option available post-probation. * Wellbeing: On-site gym access and complimentary chiropractor sessions upon passing probation. * Office Environment: Modern, central office space featuring dedicated breakout areas. * Perks: Monthly team incentives and complimentary healthy beverages and breakfast options. If you are ready to take the next step in your career with a supportive company that offers fantastic perks and a brilliant culture, please submit your CV for consideration