Security Valet Officer

We're now recruiting for a Security Valet Officer to join us at our development, New Providence Wharf! The successful candidate must have a FULL UK Drivers License. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per hour: £14.48 Contract: 42 hpw average/permanent What you'll be doing * Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner. * Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. * Aid the smooth running of the various different operations around the site, according to SOP’s. * Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion. * Work between all the operations on the development, including the private cinema. * As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd. * Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions. * Provide support and shift cover for valet and concierge functions when necessary. * Liaise with Concierge at all times on requests for vehicles. * Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each. * Locating vehicles and delivering to allocated point when requested by the resident. * Vehicles are met on access road and shown to holding area or moved off site – not to allow any external parking on the access road. * Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times. * Ensure all vehicles parked are assessed for previous damage. * Keep accurate records of all movement of vehicles and update all residents’ details as supplied by the Estate Office. * Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility. * Liaise with day/night security staff regarding any potential/real security issues. * Ensure that all firefighting apparatus is accounted for and maintained. * Correct reporting of any cleaning or maintenance issues around the Estate. * Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager. * Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. * Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. * All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager. * Meeting and Greeting all residents, guests and clients around the estate. * Working with all staff to ensure there is a good security presence at all times. * Ensure any unusual behavior noted is followed up, calling the police if necessary. * Communicate with control regularly and ensure there is a quick response to any incident. * To include building rounds & PES patrols of the site, in the daily tasks. * Correct reporting of any incidents and archiving of all onsite records, including police liaison. * Liaise with valet to inform of any vehicles that may need parking in the car park. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Proven experience in front of house/customer service or relevant role is an advantage. Previous security experience. Full UK Drivers License. What now? Very simply - Apply! Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not what you’re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer