Customer Support Advisor

Location: Bournemouth Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern) Salary: £24,785 per annum + Bonus Contract Type: Temp to Perm We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis. This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment. What you'll be doing as Customer Support Advisor: * Handling inbound calls and customer enquiries. * Responding to emails and support tickets from veterinary practices and clients. * Updating customer records and maintaining accurate data. * Supporting onboarding for new veterinary practices. * Assisting with Excel-based projects, pricing updates and general administration. * Liaising with suppliers to support home delivery services. * Identifying opportunities to promote additional services to customers. What we're looking for in the Customer Support Advisor: * Previous office-based customer service or administration experience. * Excellent communication skills, both written and verbal. * Good IT skills, including Microsoft Excel. * Strong attention to detail and organisational skills. * A proactive, positive approach with the ability to multitask. * Confidence speaking with customers over the phone. What's on offer * Bonus scheme. * Hybrid working after successful training and probation. * Company pension. * Free flu jabs. * Sick pay. * Free on-site parking. * Supportive team and opportunities to develop your skills. If you're looking for a varied customer support role with long-term potential, we'd love to hear from you. customer support| customer service | account manager | administration | customer success