Release & Configuration Technician

Are you someone who enjoys solving technical problems, working with software deployments, and keeping systems running smoothly?

We're looking for a Release & Configuration Technician to join a growing technology team responsible for delivering software releases to customers and maintaining internal and cloud-based environments.

This is an excellent opportunity for someone with a background in IT Support, Infrastructure, DevOps, Release Management or Systems Administration who's looking to develop their career within software delivery and automation.

You'll play a key role in ensuring software releases are delivered accurately and on time while supporting internal infrastructure and customer environments.

Responsibilities include:

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• Coordinating software releases across customer environments
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• Supporting and maintaining CI/CD pipelines
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• Troubleshooting installation and configuration issues
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• Managing Windows, Linux and SQL Server environments
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• Maintaining development, test and deployment environments
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• Monitoring hosted and cloud platforms and responding to incidents
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• Managing support tickets within agreed SLAs
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• Maintaining technical documentation and configuration records
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• Following change management processes
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• Working closely with Development, Support and Project teams
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• Identifying opportunities to improve deployment processes and automation
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• Supporting occasional out-of-hours software releases
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We're interested in people with experience in some (not necessarily all) of the following:

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• Exposure to CI/CD and software deployment processes
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• Experience using Git or other version control systems
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• Basic scripting or programming knowledge
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• Strong troubleshooting and problem-solving skills
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• Good understanding of Office 365 and Windows environments
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• Excellent organisational skills and attention to detail
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• Strong communication skills
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• Ability to manage multiple priorities in a fast-paced environment
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• Windows Server administration
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• Linux administration
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• SQL Server
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• Networking fundamentals (TCP/IP, DNS, Routing, VPNs)
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• Experience working within SLA-driven support environments
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• Opportunity to work with modern software delivery technologies
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• Exposure to CI/CD, automation and cloud platforms
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• Collaborative technical team
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• Ongoing learning and career development
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• Hybrid working
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• Permanent position
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If you're passionate about technology, enjoy troubleshooting, and want to build a career around software delivery and release management, we'd love to hear from you.