Property Manager

worked in the building industry also, so is used to managing building issues and liaising with the relevant parties/stakeholders etc.

Property Manager (Residential Lettings)

Location: Richmond, SurreySalary: £33,000 – £38,000 per annum + Performance BonusHours: Monday to Friday, 9am-5:30pm – 8.5 hours per day (including 1-hour lunch break) with some Saturdays 9am-3pm (a day off in the week is provided)Holiday: 20 days initially (rising to 25 days) + Bank HolidaysStart Date: Immediate start available (Latest start: late August / early September 2026)

About the Role:

We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. In this role, you will manage a dedicated portfolio of residential properties, balancing hands-on maintenance coordination, strict legal compliance, and exceptional customer service.

This is an excellent opportunity for a professional who thrives in a fast-paced environment and enjoys building strong relationships with landlords, tenants, and contractors.

Key Responsibilities:

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• Daily Operations: Manage the day-to-day running, general administration, and electronic record-keeping for your assigned portfolio.
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• Maintenance & Projects: Coordinate contractors for daily reactive repairs and oversee major refurbishment projects.
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• Compliance Management: Ensure all properties meet strict UK statutory regulations, specifically tracking and renewing EPCs, EICRs, and Gas Safety Certificates (GSI).
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• Property Inspections: Carry out routine site visits to identify maintenance or compliance issues, implementing swift corrective actions.
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• Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnarounds.
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• Conflict Resolution: Act as the primary point of contact to handle complex queries, tenant complaints, and landlord updates professionally.
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• Financial Administration: Process contractor invoices accurately into our property management software and prepare regular operational reports.
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What We Are Looking For:

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• Experience: Proven property management experience within a residential lettings environment is essential, or experience working in the building industry - managing building issues and liaising with the relevant parties/stakeholders etc.
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• Qualifications: ARLA Level 3 qualification is highly desirable, though not essential for candidates with strong industry experience.
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• Communication: Exceptional verbal and written English, with the ability to build trust and resolve disputes confidently.
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• Skills: Strong administrative skills, great attention to detail, and proficiency in MS Word, Excel, and Outlook.
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• Attributes: A smart, well-presented team player who can also work autonomously.
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• Licence: A clean, valid driving licence is required to conduct property inspections.
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What We Offer

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• Competitive base salary up to £38k plus bonus potential.
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• Growing holiday allowance from 20 to 25 days over time.
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• A supportive, collaborative team environment.
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