1st/2nd Line Support

1st/2nd Line IT Support - Manchester \n

Location: Manchester – On-site, 5 days per week

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We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.

Key Responsibilities: \n

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• Provide 1st and 2nd line support to end users, both remotely and on-site.
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• Manage and resolve hardware, software, and network issues.
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• Support Office 365, Exchange, and on-premise systems.
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• Respond to and resolve tickets using the company’s helpdesk system.
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• Install, configure, and maintain IT equipment.
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• Escalate complex issues to senior engineers as required.
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• Maintain excellent communication with users, keeping them informed throughout the support process.
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Skills & Experience: \n

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• Proven experience in a 1st/2nd line IT support or helpdesk role.
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• Strong troubleshooting skills and ability to resolve issues efficiently.
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• Experience with Office 365, Exchange, and on-premise environments.
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• Confident with hardware installation, maintenance, and problem resolution.
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• Excellent communication and interpersonal skills.
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• Ability to work independently and as part of a team.
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Benefits: \n

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• Excellent career progression and training opportunities
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• Good holiday entitlement
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Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester \n

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