IT Technician

IT Technician

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• Annual Salary: £35,000- £45,000
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• Location: West London
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• Job Type: Full-time
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We are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial.

Day-to-day of the role:

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• Hardware & Desktop Support (Primary Focus):\n
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  • Provide 1st / 2nd line IT support for HQ and dealer network users.
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  • Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals.
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  • Diagnose, repair, and replace hardware components; perform regular preventive maintenance.
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  • Manage IT asset inventory, including procurement, deployment, and lifecycle trackin
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  • Software & Systems Support:\n
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    • Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.
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    • Support M365 user account creation, permissions, licensing, and configuration.
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    • Assist with onboarding/offboarding processes (accounts, devices, access).
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    • Provide user training and promote best practices across the organisation and retail network.
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• Network & Infrastructure:\n
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  • Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling).
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  • Liaise with external vendors for network or infrastructure escalations.
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  • Provide IT support to our dealer network, including retail systems, remote access, and OEM applications.
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  • Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms).
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• Security & Compliance:\n
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  • Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.
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  • Maintain documentation, SOPs, and user guides; contribute to knowledge base development.
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  • Support periodic audits, security checks, and system access reviews.
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Required Skills & Qualifications:

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• 1–3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred).
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• Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.
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• Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment.
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• Basic networking knowledge (LAN/Wi-Fi, switches, routers).
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• Awareness of GDPR and experience working under information security policies.
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• Excellent communication skills with the ability to support users of varying technical levels.
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• Strong problem-solving skills, organised and capable of managing multiple issues simultaneously.
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• Customer-focused mindset with a proactive, service-oriented approach.
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If you are interested in this position please apply online or for more information please contact me on