IT and Operations Manager

Looking for a varied, hands-on role where you can shape both IT and operations?Want to work for a charity consistenly recognised as one of the best charities to work for in the UK?Job role: IT & Operations ManagerLocation: Surrey, South East England (onsite)Hours: 35 hours, Monday–FridaySalary: Up to £43,000 + excellent benefitsContract: Permanent This is a great opportunity to join a purpose-driven organisation where your work will have real impact. You will play a key role in improving systems, supporting day-to-day operations, and driving efficiency across the organisation.We’re partnering with a well-established, purpose-led charity recognised as a Top 10 Charity and Best Companies Top 50 employer. They’re looking for an Operations Manager with a strong IT focus to take ownership of a broad, business-critical remit.The role:This is a broad and varied role with a strong IT focus (c.70%), alongside responsibility for facilities, contracts, suppliers and fleet. It would suit someone who enjoys a practical, fast-paced role with real ownership and variety.Key responsibilities\n

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• Lead IT operations alongside the external MSP, including service levels, escalations and performance management
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• Provide hands-on support across a Microsoft environment, including user access, onboarding/offboarding and device management
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• Oversee contracts, suppliers, renewals and cost control across operational services
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• Support the running of 8 offices and properties, including leases, maintenance, security and office moves, working closely with external third parties
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• Manage a fleet of 80 vehicles, including compliance, renewals and line management of the Fleet Administrator
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• Support key business projects including systems replacement, office moves and fleet renewal
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About you\n

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• IT Management experience in a similar roles within charity, education or the public sector
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• Strong hands-on IT experience, ideally within a Microsoft 365 environment
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• Experience managing or working with an MSP and holding them to account on service delivery
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• Confident managing suppliers, contracts and budgets
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• Strong Excel and numerical skills
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• Organised, proactive and comfortable juggling a varied workload
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• Able to balance technical IT work with broader operational responsibilities
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This role is ideal for someone who enjoys variety, autonomy, and being hands-on while working in an organisation where your contribution has real purpose.We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.