IT Support Engineer

Role: IT Support EngineerLocation: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid CertificationsAre you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?

This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career.

The Role

You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:

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• Windows 10/11 & Windows Server
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• Microsoft 365 (Teams, Exchange, SharePoint)
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• Networking (DNS, DHCP, firewalls, switches, VPNs)
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• VMware & Virtualisation
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• Azure cloud services
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• Hardware troubleshooting & device configuration
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• General IT support, ticket management, and customer communication
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This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment.

What You'll Be Doing

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• Resolving user issues across desktops, servers, cloud and network environments
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• Supporting the second and third line engineers in technical issues and projects when required
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• Monitoring systems, escalating complex issues, and helping improve processes
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• Collaborating with senior engineers to expand your technical knowledge
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• Providing excellent customer service with a proactive mindset
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What We're Looking For

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• 1-2 years' experience in an IT support or helpdesk role
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• A solid understanding of Microsoft technologies and basic networking
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• A passion for learning and improving your technical skills
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• Strong communication skills and a customer-focused approach
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• Someone who enjoys problem solving and working as part of a team
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What's in It for You

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• £30,000 salary
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• Hybrid working
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• Paid professional certifications (Microsoft, Networking, Security etc.)
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• Great culture, supportive management, and ongoing career development
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• Exposure to modern technologies across cloud, virtualisation, networking and more
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• Opportunity to progress into 2nd line, cloud, networking or project roles
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If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.