Senior Business Analyst

Location: Warrington (Hybrid – 3 days per week onsite)Contract: PermanentSalary: Competitive + bonus + excellent benefits

Lead analysis. Shape transformation. Deliver change that matters.

At United Utilities, our work underpins everyday life for millions of people. As a Senior Business Analyst, you’ll sit at the heart of our change portfolio — setting the direction for business analysis, leading a high-performing team, and ensuring complex change is delivered successfully, on time and to a high standard.

Your core purpose is to provide Business Analysis leadership across a portfolio of large, complex initiatives. You’ll define and shape the analysis approach, lead and develop a team of Business Analysts, and work closely with Business Change, Transformation Delivery, and Technology teams to ensure solutions are fit for purpose and deliver real value.

This role follows a hybrid working model, with three days per week onsite in Warrington and the remaining time worked flexibly.

Delivery & Portfolio Leadership

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• Provide senior Business Analysis expertise across large-scale, complex change initiatives
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• Act as the central point of contact for Business Analysis within the portfolio
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• Build, organise and line-manage a team of Business Analysts, ensuring high-quality outputs are delivered to time
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• Shape and govern the Business Analysis approach across initiatives, maintaining alignment to plans and outcomes
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• Coordinate and assure the quality of analysis artefacts across the team
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• Manage Business Analysis workstreams across the wider portfolio
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• Apply and champion standard methodologies, tools and techniques
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• Build strong, trusted relationships with delivery teams and senior stakeholders across the business
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• Work with Technology and Business teams to define solutions and prioritise features based on business value
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• Clearly communicate complex problems, articulating costs, risks and benefits to support informed decision-making
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• Collaborate with Test and Technical teams to ensure solutions are robustly tested and accepted
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• Partner with Change Management to assess impacts on people, processes and technology
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• Coach, mentor and develop Business Analysts through hands-on leadership and continuous learning
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Business Analysis Service Development

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• Contribute to the ongoing development and maturity of the Business Analysis service
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• Provide feedback on service performance across the portfolio to improve how we deliver change
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• Work closely with Business Change and Transformation teams to drive continuous improvement
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Leadership & People Management

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• Line manage a team of Business Analysts working across the portfolio
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• Act as a delegate for senior leadership in the absence of your line manager
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Essential

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• Demonstrated experience operating as Senior Business Analyst or extensive experience as a Business Analyst on large, complex programmes.
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• Proven line management experience.
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• BCS Practitioner Certificate in Business Analysis
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• Experience delivering both Agile and traditional change
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• Experience working on complex transformation initiatives
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• Strong stakeholder management and communication skills
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• Expert-level competency in Microsoft 365
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• Experience using JIRA, Confluence, Visio or similar tools
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Desirable

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• Experience developing and coaching Business Analysts.
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• BCS International Diploma or equivalent
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• Agile or SAFe certification (e.g. AgileBA, SAFe BA)
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• Experience using Power BI and/or AI to evolve service delivery
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• Utilities, finance or large-scale transformation experience
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What you’ll get in return

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• 21% combined pension contribution
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• Up to 10.5% annual bonus
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• 26 days annual leave, rising to 30 with service
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• Wellbeing days
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• Private medical cover
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• Awards and recognition schemes
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• Retail discounts and Sharebuy
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