2nd Line Support Engineer

Service Desk Engineer

We are looking for a skilled Service Desk Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base.

Role Overview

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• Resolve escalated IT issues across desktop, cloud, and infrastructure
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• Support Microsoft 365, Active Directory, and networking environments
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• Troubleshoot hardware, software, and connectivity issues
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• Collaborate with 3rd line teams
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• Maintain documentation and deliver excellent customer service
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Requirements

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• IT support experience (incl. 2nd line)
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• Strong knowledge of Windows, Microsoft 365, and basic networking
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• Experience with Azure, ITSM tools, and remote support
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• Strong problem-solving and communication skills
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What’s Offered

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• Exposure to latest cloud technologies
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• Training and career development
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• Supportive, fast-paced environment
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Please get in touch as soon as possible as interviews are happening next week!