3rd Line Support

Third Line Technician

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• Location: Swindon
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• Salary: Competitive
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• Job Type: Full-time, Shift-based (Monday - Friday, 08:00 - 18:00)
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Third Line Technician and become the expert troubleshooter for the most challenging technical issues. This role is perfect for someone who excels in complex problem-solving, enjoys mentoring others, and is eager to make a significant impact on both customer environments and internal processes.

Candidates must have a full uk drivers licence

Day-to-day of the role:

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• Act as the final escalation point for complex technical incidents and service requests.
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• Lead root cause analysis for recurring or high-impact issues and implement long-term fixes.
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• Collaborate with project and solutions teams on infrastructure upgrades, migrations, and deployments.
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• Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation.
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• Recommend improvements aligned with best practice and evolving customer needs.
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• Provide technical leadership and mentoring to First and Second Line teams.
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• Create and maintain technical documentation
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Required Skills & Qualifications:

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• Exceptional analytical and problem-solving ability, especially under pressure.
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• Strong leadership qualities with a passion for mentoring others.
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• Clear and confident communication skills, able to translate technical details for any audience.
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• High sense of ownership, accountability, and proactive thinking.
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• Ability to juggle multiple priorities while maintaining quality.
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• Deep expertise across cloud, networking, and infrastructure technologies.
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• Strong documentation habits and experience working to SLAs.
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If you are interested in this position please apply online or for more information please contact me on