IT Infrastructure Team Leader

Infrastructure Team Lead (12-Month FTC)

Glasgow City Centre, Hybrid working, 3 days a week in the office.

I’m looking for an experienced Infrastructure Team Lead to join our Glasgow-based IT function on a 12-month fixed-term contract. This is an exciting opportunity to lead a skilled infrastructure team, drive operational excellence, and play a key role in delivering critical services across our global organisation.

What You'll Be Doing:

As Infrastructure Team Lead, you'll oversee the day-to-day management of the Infrastructure team, ensuring the successful delivery of services across Server & Compute, Network, and Collaboration platforms. You'll work closely with stakeholders and fellow team leaders to prioritise workloads, manage resources, and continuously improve service delivery.

Key Responsibilities:

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• Lead, coach and support Infrastructure team members
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• Manage work allocation, capacity planning and prioritisation
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• Ensure high-quality service delivery and stakeholder satisfaction
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• Oversee change management activities to minimise business impact
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• Facilitate Agile ceremonies including stand-ups, sprint planning, reviews and retrospectives
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• Manage BAU activities, Jira backlogs and continuous improvement initiatives
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• Act as a key escalation point and drive issues through to successful resolution
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• Build strong relationships with internal stakeholders and wider IT teams
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What We're Looking For:

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• Proven team leadership and people management experience, ideally within a global organisation
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• Strong stakeholder management and communication skills
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• Experience managing operational escalations and delivering positive outcomes
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• Experience delivering BAU initiatives and small internal projects
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• Good understanding of Agile methodologies and Scrum practices
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• A passion for service improvement and operational excellence
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• Ability to prioritise workloads and manage competing demands effectively
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We offer a collaborative and inclusive culture where people are empowered to succeed and develop their careers.

Benefits include:

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• Hybrid and flexible working options
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• Health and wellbeing benefits
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• Gym membership and corporate health plans
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• Award-winning learning and development programmes
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• Career progression and global opportunities
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• Secondment opportunities
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