Allocations and Lettings Officer

Allocations and Lettings Officer

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Hours: 37 hours per week (9am to 5pm), permanent contract

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Salary: £29,668.12

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Location: Bedford (Hybrid)

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Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role.

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At bpha, we're committed to providing excellent homes and outstanding customer experiences. We're looking for an experienced and customer-focused Allocations & Lettings Officer to play a vital role in ensuring our homes are allocated fairly, efficiently and in line with our policies and legal obligations.

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This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers' lives, and collaborating with colleagues, local authorities and partner organisations.

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As an Allocations and Letting Officer you will be:

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· Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.

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· Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.

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· Minimising rent loss by ensuring efficient turnaround of vacant properties.

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· Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies.

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· Putting customers at the heart of our services-build trust and use your expertise to support their needs.

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· Actively listen to customers to enhance their experience and help bpha become a landlord of choice.

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· Ensuring tenancies are legally ended and refunds are processed accurately.

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What we're looking for as an Allocations and Letting Officer:

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· Experience or a strong understanding of social housing.

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· Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.

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· Confident using IT systems, including Word, Excel, and Outlook.

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· Experience with Microsoft Dynamics or a willingness to learn new systems.

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· Ability to adapt to changing priorities and processes.

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· Skilled at managing a busy workload with competing demands.

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· Self-motivated with strong organisational skills and a team-oriented mindset.

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· Excellent communication and customer service skills, with a compassionate and customer-first approach.

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· Experience working with both internal and external stakeholders.

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Why Join Us?

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At bpha, our values are at the heart of everything we do:

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We take responsibility: We do what we say and are accountable for our actions.

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We show empathy: We respect and listen to every colleague and customer.

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We are better together: We value diversity and achieve more as one team.

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We are ambitious: We strive for excellence and make a positive difference.

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Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

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Early applications are encouraged to avoid disappointment.

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All offers will be subject to satisfactory pre-employment screening, including DBS check and references.