Posted 21 July, 2026
First Line IT Support
Morgan Spencer
London, ENG, GB
Full Time
Job Description
First Line IT SupportPermanent | £30k -35k | Central London | Office-Based (5 Days per Week) Are you an experienced IT Support professional who enjoys solving problems, helping people and being the go-to contact for technology queries? This is an excellent opportunity to join a growing technology-focused organisation, where you'll play a key role in keeping day-to-day operations running smoothly. As the first point of contact for IT support requests, you will provide hands-on assistance to office-based users, troubleshoot technical issues and ensure colleagues receive a responsive, professional service. This role offers the chance to make a genuine impact within a collaborative and supportive working environment while developing your technical skills and experience. Key Responsibilities\n
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- Act as the first point of contact for all IT-related queries and support requests \n
- Provide first line IT support to office-based employees across the business \n
- Diagnose, troubleshoot and resolve day-to-day hardware, software and system issues \n
- Log, manage and track support tickets, ensuring timely resolution and communication \n
- Escalate network, infrastructure and more complex technical issues to internal or external engineers when required \n
- Liaise with users throughout the support process, providing clear updates on IT incidents and resolutions \n
- Assist with user account administration, device setup and system access requests \n
- Maintain accurate records of issues, fixes and support activities \n
- Contribute to the delivery of a positive and efficient IT support experience across the organisation \n
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- Approximately 2 years' experience within an IT Support, Service Desk or Helpdesk environment \n
- Experience providing first line technical support to end users \n
- Confident acting as the first point of contact for IT queries and incidents \n
- Strong troubleshooting and problem-solving skills \n
- Excellent communication skills with the ability to explain technical information clearly \n
- Customer-focused approach with a proactive and professional attitude \n
- Strong organisational skills and attention to detail \n
- Comfortable managing multiple priorities in a busy office environment \n
- Experience from any industry sector will be considered \n
- A collaborative team player with a willingness to learn and develop \n
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- Competitive salary of £35,000 \n
- Permanent career opportunity within a growing technology business \n
- Central London location \n
- Exposure to a broad range of IT systems and technologies \n
- Supportive and collaborative team environment \n
- Opportunity to build upon existing technical knowledge and develop your career \n
- Stable, office-based role with direct exposure to key business stakeholders \n
