Junior Application Support Analyst

Junior Application Support Analyst

£25,000 - £30,000 + Benefits | Liverpool On Site

The Opportunity

We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst.

This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects.

If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.

What You'll Be Doing

Application Support

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• Provide first-line support across a range of core business applications
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• Investigate system, order and inventory-related issues
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• Troubleshoot application problems and escalate more complex issues where required
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• Maintain support documentation and knowledge articles
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Project Support

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• Assist with user acceptance testing (UAT) for system changes and enhancements
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• Support configuration and implementation activities
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• Work alongside third-party technology partners on project delivery
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• Keep project plans and support tickets up to date
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Continuous Improvement

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• Develop expertise across the organisation's application landscape
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• Identify recurring issues and recommend improvements
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• Help improve support processes and documentation
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About You

We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support.

You'll ideally have experience with:

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• 1-2 years' experience within Application Support, IT Support or Business Systems
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• Exposure to ERP, CRM or business applications
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• Experience supporting ecommerce or customer-facing platforms would be beneficial
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• Strong troubleshooting and analytical skills
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• Excellent communication and stakeholder management
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• Ability to prioritise multiple tasks in a fast-paced environment
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Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential.

Package

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• £25,000 - £30,000 depending on experience
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• Company pension
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• Employee discount
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• Additional wellbeing and lifestyle benefits
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• Excellent opportunity to develop within a growing technology team
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This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation.

Apply today with your most up-to-date CV!

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