IT Infrastructure & Security Technician

A market-leading manufacturing business is looking for an IT Infrastructure & Security Technician to support the day-to-day operation, maintenance and security of the company’s IT infrastructure. The role assists with infrastructure support, system monitoring, patching, vulnerability remediation, audit preparation, security awareness activities and incident/problem resolution.

Your working hours will be Monday to Thursday 08:00 and 16:30 and Friday, 08:00 and 13:30. Hybrid working is available on an ad-hoc basis, but the office must be covered by at least some members of the IT team during standard working hours.

Key duties & responsibilities of IT Infrastructure & Security Technician

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• Support the maintenance and monitoring of IT infrastructure across the business, including LAN, WAN, switches, Hyper-V, SAN, UPS, user devices, phones and related systems.
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• Troubleshoot and resolve infrastructure, hardware and security-related incidents, escalating where required.
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• Assist with ensuring infrastructure and software remain compliant with internal policies, security standards and audit requirements.
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• Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR and customer/security requirements.
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• Assist with patching, firmware updates, vulnerability remediation and general system maintenance.
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• Monitor hardware stock levels and assist with ordering or replenishment in line with agreed processes.
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• Support IT and security awareness activities, including tracking completion of required training where applicable.
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• Assist with maintaining security controls, processes and documentation, escalating risks or gaps to the IT Infrastructure & Security Manager.
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• Work with the wider MIS team to support incident, problem and vulnerability resolution in line with business SLAs.
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Candidate requirements of IT Infrastructure & Security Technician

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• 3 Years Minimum Experience working in an IT role.
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• Strong Verbal and written communication skills.
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• Willingness to learn new systems and processes.
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• Strong problem-solving abilities.
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• Able to proactively plan implementation of new technologies and execute.
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• Able to work closely with technology vendors specifying requirements and procuring, when necessary, solutions to business problems.
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Benefits

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• 25 days annual leave (plus 8 bank holidays)
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• Pension – the company matches the employee contribution up to 6% (4% is the minimum the employee can contribute)
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• Life Assurance
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• Long term ill health cover
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• Occupational Health
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• Subsidised restaurant
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• Family friendly policies
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Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.