Senior Customer Analyst

Senior Customer Analyst London | Hybrid (3 days office)Up to £80,000

We're working with a fast-growing telecoms business that has undergone significant transformation following PE investment. Over the last 4-5 years, the company has built a highly respected data function spanning Data Governance, BI, Analytics, Data Science, and Digital - and continues to invest heavily in data as a core growth driver.

Their analytics team is award-winning and widely recognised in the industry, with continued expansion planned.

You'll join a high-performing analytics function reporting into the Head of Analytics. The team includes:

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  Analytics (4 Analysts incl. this hire)

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  3 Data Scientists

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  BI team

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  Digital team

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This is a hands-on, senior individual contributor role with potential to mentor junior analysts in future.

This is a commercially focused analytics position where you will directly influence decision-making across marketing, finance, and commercial leadership teams.

You'll work closely with stakeholders including MDs, Finance Directors, Marketing Directors, and Commercial leaders.

Key focus areas include:

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  Customer segmentation & behavioural analytics

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  Churn, retention, loyalty & CLTV analysis

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  Marketing and campaign performance analysis

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  Commercial performance and ROI measurement

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You will be expected to go beyond reporting - delivering actionable insight that shapes strategy and drives measurable business impact.

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  Understanding drivers of customer churn and improving retention strategies

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  Identifying high-value customer segments and optimising marketing approaches

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  Measuring marketing ROI and campaign effectiveness

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  Exploring untapped data sources (customer service, device, location data)

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  Evaluating opportunities such as eSIM adoption and connected devices

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  Strong SQL skills (complex querying, joins, large datasets)

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  Python or R experience preferred

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  Strong commercial mindset with ability to translate data into insight

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  Experience in customer analytics (telecoms, subscription, or consumer businesses ideal)

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  Strong understanding of churn, retention, CLTV, and marketing analytics

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  Confident communicator with experience engaging senior stakeholders

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  Proactive, curious, and able to work independently in a fast-moving environment

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  High-growth business backed by PE investment

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  Analytics is a core strategic function with strong executive buy-in

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  Award-winning data team with strong reputation in the market

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  Significant opportunity to influence commercial strategy

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  Access to rich, under-utilised datasets and real-world impact projects

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   Intro chat with Head of Analytics (15 mins)

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   Case study + experience interview (60 mins total)

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   Final sign-off interview

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If you're an experienced analytics professional who enjoys turning complex customer data into clear commercial decisions, this is a strong opportunity to have real business impact in a high-growth environment.

Find out more and apply via the link below!