2nd Line Support - Enhanced DBS

2nd Line Support - Onsite at a school

Must have an Enhanced DBS

Key Responsibilities

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• Manage and resolve 2nd line support tickets within agreed SLAs.
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• Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
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• Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
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• Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
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• Identify recurring issues and contribute to service improvements.
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Requirements

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• Minimum 13 years' experience in an IT support role.
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• Strong knowledge of Microsoft Server and Desktop Operating Systems.
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• Experience with Microsoft 365, Entra ID, and Azure.
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• Understanding of virtualisation, networking, Firewalls, and cybersecurity.
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• Excellent communication, organisation, and customer service skills.
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• Possess an Enhanced DBS clearance (essential)
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• Experience working in a school required
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What We're Looking For

A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.