Technical Support Officer (Housing ) RG4

Technical Support Officer – Housing Property Services (Contract)

Immediate opportunity for an organised, customer-focused administrator to join a busy Housing Property Services team.

The Role

We are seeking a Technical Support Officer to provide high-quality administrative and customer service support across Housing Property Services, including Repairs & Maintenance, Engineering, and Compliance. You will play a key role in ensuring smooth day-to-day operations, supporting both internal teams and external customers.

Key Responsibilities

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• Manage and progress work orders from receipt through to completion and invoicing
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• Handle customer enquiries via phone, face-to-face, and internal channels
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• Provide administrative and technical support across Housing and Property Services
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• Maintain accurate records and update databases in line with data protection requirements
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• Raise purchase orders, process invoices, and support financial administration
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• Liaise with tenants, contractors, trades, and colleagues regarding ongoing works
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• Prepare documents, letters, and maintain filing systems
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• Take and circulate accurate minutes for team and contract meetings
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• Support team training and provide guidance to colleagues where required
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• Professionally handle complaints, queries, and service requests
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About You

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• Previous experience in an administrative or support role (housing or property services preferred)
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• Strong organisational and multitasking skills
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• Excellent communication and customer service abilities
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• Confident working with IT systems, databases, and finance systems
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• Ability to work collaboratively within a team environment
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• High attention to detail and ability to handle sensitive information confidentially
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• Professional, tactful, and able to manage challenging situations
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Why Apply?

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• Opportunity to work within a vital public service environment
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• Varied role with exposure across multiple teams
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• Supportive team environment with potential to develop new skills
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• Contract role offering immediate impact and experience
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Apply Now

If you’re a proactive administrator with strong customer service skills looking for your next contract opportunity, apply today to be considered.