Property Services Team Leader - Electrical

Working hours: Full time – 36 hours per week. Shifts between 8am – 4.30pm Monday – Friday.

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Schedule type: Office based with travel to sites (covering Croydon down to Brighton) and limited working from home.

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The Role

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Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment.

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Due to the continued growth of our housing portfolio, we’re expanding our Property & Estate Services team and are looking for a Property Services Contracts Officer - Gas to join us at this exciting time of development.

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This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.

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What you’ll be doing

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As a Property Services Contracts Officer – Gas you will support gas contract management, procurement, and performance of contracts within Property & Estate Services, liaising with colleagues and customers to enable effective monitoring of performance and feedback. You will:

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• Support the delivery of high-quality operational gas services by contributing to the achievement of service KPI’s, working within budget, and demonstrating value for money across the contract.
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• Monitor contractor’s adherence to health and safety legislation and ensuring that all works have been scheduled, coordinated, and completed within agreed timescales and budgets.
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• Resolve service issues and complaints promptly, capturing lessons learned and applying them to continuous improvement planning.
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• Maintain an accurate asset register.
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What you’ll bring

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We’re looking for someone with:

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• Knowledge and experience of KPI & financial management reporting.
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• Knowledge and experience of operational contract management including Health & Safety management.
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• IT proficiency & office administration experience.
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• Experience of working in a customer focused organisation
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Why join Raven?

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At Raven, we’re more than just a housing association — we’re a community-focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.

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You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

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What Raven will offer in return

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To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

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Our reward package includes:

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• Competitive salaries
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• Fantastic work/life balance with flexible working and generous leave entitlement
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• Strong focus on learning and development, with opportunities to grow your skills and career
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• Enhanced maternity, paternity, and adoption pay
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• Funded health cash plan
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• Extensive wellbeing support
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• Voucher-based recognition scheme
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• Retail discounts
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Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

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Selection process

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Your application will progress through the following stages:

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• Application Review
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Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert.

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Please ensure your CV clearly demonstrates how you meet the required criteria to be considered.

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• Microsoft Teams Interview
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If shortlisted, you will be invited to an initial Microsoft Teams interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.

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• Assessment Centre
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Successful candidates will be invited to attend a face-to-face interview at Raven House.

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This is the final stage of the selection process and will determine the outcome of your application.

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• Feedback
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Feedback will be provided following the face-to-face interview stage.

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Successful candidates will then be considered for an offer.

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Further information

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As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

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All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

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