Service Coordinator

Our client is looking for a Service Coordinator to join their growing team. This position plays a key role in ensuring the smooth delivery of services relating to sewage and surface water pumping equipment. The successful candidate will contribute to operational efficiency, customer satisfaction and the continued growth of the business.

Key Responsibilities

Coordinate service and operational activities, working closely with customers, engineers, suppliers and internal departments

Prepare and issue accurate quotations, following up to secure orders and manage documentation appropriately

Procure parts and equipment in line with confirmed quotations, ensuring engineers have everything required for scheduled works

Use the company CRM system (simPRO) to maintain accurate customer data, service histories and financial records

Respond promptly to customer queries and correspondence, ensuring high service standards and long-term client relationships

Support daily operational processes to ensure service tasks are completed efficiently and on schedule

Maintain precise data entry and financial processing standards

Assist management with initiatives aimed at improving performance, service delivery and business development

Undertake additional duties as required to support the wider team

About You

Experience within a similar role

We are seeking a proactive and detail-oriented individual who thrives in a busy operational setting.

You will demonstrate:

The ability to work independently while contributing effectively within defined processes

Strong technical confidence and familiarity with business systems and software

Excellent organisational skills and a naturally high level of accuracy

Resilience and composure when working to deadlines

The capacity to manage multiple priorities and adapt as business needs evolve

Clear and professional communication skills

Strong IT literacy

A flexible, committed approach with a strong work ethic and desire to succeed

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.