IT Support Technician - Stoke on Trent

IT Support Technician - Stoke on Trent \n

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities: \n

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• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
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• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
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• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
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• Maintain accurate and up-to-date customer technical documentation.
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• Continuously develop your skillset to stay updated with emerging technologies and trends.
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• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
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Skills and Experience: \n

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• Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
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• Proficiency in Active Directory and Azure administration, with hands-on experience.
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• Understanding of networking principles and protocols.
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• Familiarity with ticketing systems and IT service management tools.
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• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.
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Benefits \n

This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

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• A dynamic and collaborative work environment
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• Opportunities for professional development and training.
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IT Support Technician - Stoke on Trent