MetCC Communications Supervisor

ob Title: MetCC Communications Supervisor

Salary: The starting salary is £49,896, which includes allowances totalling £12,386.

The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a shift allowance of 15%, a flexibility allowance of 10% and a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: Bow, Hendon, Lambeth

About the Role

London depends on fast, calm and effective decision-making when people need help most. Met Command and Control (MetCC) is recruiting 50 Communications Supervisors to strengthen leadership across our control room operations.

This is your opportunity to lead at the heart of London’s policing response. As a MetCC Communications Supervisor, you will play a vital frontline leadership role in one of the UK’s most demanding and high-profile control room environments, supporting the teams who answer emergency and non-emergency calls, manage digital contact, despatch police resources and help keep London safe every day.

With vacancies available across Bow, Hendon and Lambeth, we are looking for experienced supervisors and emerging leaders with the judgement, resilience and people skills to make confident decisions under pressure, support colleagues through challenging incidents and drive high standards of service for the public.

Key Responsibilities

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• Manage and develop a team of Police Officers and Police Staff, including welfare, performance, attendance and professional standards
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• Support operational colleagues with call grading, incident handling and resource allocation, ensuring effective shift handovers
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• Identify Risk, Harm, Opportunity and Threat and ensure incidents are managed and compliant
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• Make sound, proportionate operational decisions in a fast-paced environment
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• Liaise with BCU Managers to manage resourcing and staffing requirements*
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• Support the MetCC Duty Officer in managing operational demand across functions
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• Ensure compliance with NICL,NCHS,NSIR,NCRS and HOCR standards and accurate closure of incidents**
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• Monitor compliance, complaint handling, evidence provision and misconduct matters
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• Assist in business continuity planning and response to critical incidents or system failures
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• Promote a culture of inclusion, professionalism, learning and continuous improvement
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*BCU: Borough Command Unit

** NICL: National Incident Category List

NCHS: National Call Handling Standards

NSIR: National Standard for Incident Recording

NCRS: National Crime Recording Standards

HOCR: Home Office Counting Rules

Training

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• External candidates will complete a 14-week training programme
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• Existing Met staff will complete a bespoke training course
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• Annual leave is not permitted during training
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Assessment

Please ensure your CV (no more than 2 pages) clearly demonstrates how you meet the outlined criteria and is supported by a personal statement (no more than 2 pages)

In your personal statement, clearly evidence your experience against the essential and desirable criteria outlined below.

Candidates external to MetCC and the MPS who are successful at paper sift will be invited to attend an Assessment Centre at Hendon. The Assessment Centre will include:

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• A skills assessment
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• A Management Scenario
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• A CVF-based interview
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Existing MetCC staff will not be required to attend the Assessment Centre and will instead progress directly to the Management Scenario and CVF-based interview.

During the Management Scenario and CVF-based interview, candidates will be assessed against the following competencies and value at Level 2 of the CVF:

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• We Take Ownership
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• We Deliver, Support & Inspire
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• Courage
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Further details, along with access to Insight Sessions, will be provided to all candidates who progress beyond the paper sift stage.

Additional Information

Salary after training: £51,772 per annum, made up of:

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• £37,510 basic salary
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• £2,009 location allowance
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• £1,000 non-pensionable allowance
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• 10% flexibility allowance (applied to basic salary)
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• 15% SDA only during training, reverting to 20% SDA post-training.
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Working Pattern

You will work an average of 36 hours per week, excluding breaks, on a varied shift pattern consisting of:

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• Early shifts
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• Late shifts
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• Night shifts
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Shift patterns are reviewed annually in line with business need

Flexible and part-time working options may be available, subject to application and operational requirements. Existing flexible working arrangements will be reviewed upon appointment.