Relationship Management Director , Government (EMEA)

Director of Relationship Management, Government (EMEA), is a leadership role within the Commercial team. The successful candidate will lead a team of Relationship Managers to deliver exceptional client experiences, drive portfolio growth, and strengthen strategic partnerships across government enterprise accounts. This role includes representing the brand at key industry events and fostering connections to amplify market influence.

\n
• Team Leadership: Lead, mentor, and develop a team of Relationship Managers across the Government sector, fostering collaboration, accountability, and high performance.
\n
• Client Growth & Retention: Identify client needs and opportunities to expand Worldpay’s share of wallet through strategic cross-sell and upsell initiatives, driving portfolio growth.
\n
• Strategic Relationship Building: Establish, nurture, and expand multi-level relationships with key decision-makers and stakeholders to protect and grow strategic accounts.
\n
• Market Presence & Brand Advocacy: Represent Worldpay in Government sector events, strengthen partnerships, and enhance market presence through thought leadership and strategic engagement.
\n
• Customer Experience Optimization: Champion initiatives that improve client experience and align solutions with client goals while supporting Worldpay’s growth objectives.
\n
• Product & Market Expertise: Demonstrate deep knowledge of Worldpay’s solutions, industry trends, and competitive landscape to provide insights to clients.
\n
• Proposal & Presentation Excellence: Guide RMs in preparing and delivering compelling proposals, RFP responses, and Quarterly Business Reviews using available resources.
\n
• Deal Structuring & Negotiation: Lead and support negotiation, structuring, and closure of complex deals aligned with client expectations and delivery capabilities.
\n
• Cross-Functional Collaboration: Partner with internal teams (product, operations, marketing) to ensure seamless delivery and timely resolution of client issues.
\n
• Sales Strategy & Planning: Contribute to the development and execution of account plans and strategies to achieve targets.
\n
• Performance Management: Monitor and drive achievement of sales goals for the team and individual RMs.
\n
• Client Onboarding Transition: Ensure a smooth transition of newly acquired clients into the RM portfolio during the first three months post go-live.
\n
• Continuous Improvement: Drive process improvements and share best practices to enhance client experience and operational efficiency.
\n

\n
• Deep expertise in financial and payment technology ecosystems with the ability to translate knowledge into strategic client solutions.
\n
• Proven leadership experience with a passion for coaching and developing high-performing teams.
\n
• Exceptional communication and negotiation skills, capable of influencing senior stakeholders and navigating complex enterprise environments.
\n
• Strategic mindset and problem-solving ability, with a track record of delivering innovative solutions that improve customer experience and outcomes.
\n
• Analytical and consultative approach, able to assess client needs and convert insights into growth strategies.
\n
• Resilience under pressure, adept at managing multiple priorities while focusing on client success and operational excellence.
\n
• Active engagement in industry networks and events to demonstrate thought leadership and extend market presence within the Government sector.
\n
• Ability to build trusted relationships across internal teams, external partners, and client organizations to drive growth initiatives.
\n
• Flexibility to travel as required to meet business objectives and represent Worldpay at industry forums.
\n