Customer Service Coordinator

Customer Services Coordinator Location: Birmingham Salary: GBP32,229 per year. Increases after probation. Hours: Monday - Thursday, 8am - 4.30pm. Fridays, 8am - 1.30pm. Job type: 18-month FTC, maternity cover. Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Coordinator to join their ever-expanding team. This role is maternity cover for 18 months. Responsibilities of the Customer Service Coordinator: · Process sales orders and maintain order data · Handle customer enquiries from order to delivery · Advise customers of order status, changes and supply issues · Liaise and interact with other departments to ensure: o effective order progression o effective problem resolution o accurate customer feedback · Perform customer verifications · Perform general office duties and project work as required Requirements of the Customer Service Coordinator: · Excellent telephone manners · Strong communication skills (verbal and written) · A strong customer service approach · A committed team player · A confident user of standard MS Office applications (Outlook, Word, Excel) · Familiar with CRM systems (ideally Salesforce) · A proactive approach to work and problems If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now!