Key Account Executive

Our Key Account Executive at Avena plays a significant role in maintaining and enhancing customer relationships, ensuring satisfaction and retention. Based in Norfolk, within the National Accounts Team, the role focuses on strategic customer management, aiming to drive growth and retention through exceptional service.

Key Responsibilities:

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• Deliver high quality customer caring focused service and sales performance.
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• Listen to customer feedback and understand market trends to identify opportunities for growth and service improvement.
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• Manage 400 plus existing key accounts.
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• Develop and implement customer care strategies to enhance customer satisfaction and retention.
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• Develop and execute strategies and plans that support the offering of new products and services within the region.
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• Collaborate with internal teams to ensure a cohesive and comprehensive customer experience.
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• Foster strong, collaborative and caring relationships with internal stakeholders to ensure alignment of objectives and seamless execution of strategies.
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The right person for the role:

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• Proven experience in customer focused account management, with a strong focus on client care.
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• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
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• Proven sales background with evidence of growing quality business
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• Demonstrated experience in account management and sales.
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• Strong analytical skills to identify growth opportunities and challenges within key accounts.
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• Experience of CRM software and how it can be used effectively to improve Customer Retention and drive revenue growth.
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• Available to travel (over 10%)
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• Full Clean driving licence.
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What we offer:

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• An attractive remuneration package, inclusive of competitive salary, benefits, and performance-based incentives.
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• An inspiring work environment where innovation and initiative are highly valued, and where every team member’s contribution is recognised.
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• Thorough professional development opportunities to support your growth and career progression within a leading-edge company.
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• Pension Scheme
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• Phone / Laptop
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• Referral Program
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• Employee Assistance Program (Health Assured).
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• State of the art Head office.
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• On-site Gym
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• Free parking.
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Benefits:

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• Company events
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• Company pension
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• Free parking
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• Health & wellbeing programme
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• On-site parking
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• Referral programme
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