Contract Manager - Contract Cleaning

Contract Manager – Contract Cleaning

The Opportunity

An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.

The Package

\n
• £26,000 - £30,000 basic
\n
• Uncapped commission
\n
• Car Allowance/Company Car
\n
• 35 days holiday per year (including bank holidays)
\n
• Home based and Flexible hours
\n

The Territory

Aberdeen, Peterhead, Inverurie, Inverness, Dundee, Montrose, Forfar & Huntly

Main Responsibilities of a Contracts Manager

\n
• Contract/Site Management of cleaning staff
\n
• The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
\n
• Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
\n
• To ensure all client queries and complaints are dealt with in a timely and effective manner.
\n
• To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
\n
• Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
\n
• To assist the sales team as and when required.
\n
• To ensure adequate supplies are onsite.
\n
• To recruit, induct and train new staff.
\n
• To resolve any disciplinary/ grievance matters in line with company policy and procedure.
\n
• To provide guidance, coaching and training to managers and supervisors.
\n

The Person

\n
• Experience in managing multiple commercial cleaning accounts
\n
• Strong management style with experience in recruitment, on-boarding, training and development
\n
• Passionate about people
\n
• Health and Safety qualification or experience in this area
\n
• Client liaison and presentation experience
\n
• Full clean driving licence
\n

Why Work for Us

\n
• Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
\n
• Equal Opportunities Employer who promotes diversity.
\n
• Innovative Approach to the Employee Journey
\n
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
\n