Network Operations Team Lead

Network Operations Team LeadLocation: London (Full-Time, Permanent)Salary: Up to £50,000 + BonusBenefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more. Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do\n

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• Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture.
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• Act as the senior technical escalation point for complex incidents, service requests and network-related issues.
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• Manage the day-to-day operation of network services, ensuring high levels of availability and performance.
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• Commission, maintain and upgrade core network infrastructure across a service provider environment.
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• Plan and implement network changes while minimising operational risk and customer impact.
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• Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues.
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• Develop and maintain technical processes, procedures and knowledge base documentation.
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• Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies.
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• Ensure network documentation remains accurate, detailed and up to date.
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• Support planned and emergency out-of-hours maintenance activities when required.
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You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service. What we're looking for\n

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• Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment.
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• Previous experience leading or mentoring technical networking teams.
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• Strong hands-on experience with routing, switching and wireless technologies.
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• Excellent understanding of TCP/IP networking, MPLS and VPLS environments.
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• Extensive experience supporting Juniper networking technologies within a service provider environment.
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• Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors.
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• Experience with network automation, scripting and operational tooling.
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• Knowledge of DDoS mitigation technologies and network security best practices.
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• Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL.
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• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
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Desirable Experience\n

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• CCNA and/or CCNP certification.
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• JNCIA-Junos or equivalent networking certifications.
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• ITIL Foundation certification.
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• Degree educated or equivalent industry experience.
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• Experience with network monitoring platforms such as SolarWinds.
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• Exposure to CRM and ERP platforms including Salesforce or Oracle.
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Why join?\n

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• Join a growing and ambitious technology organisation with significant investment in its network infrastructure.
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• Lead a skilled technical team within a fast-paced and collaborative environment.
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• Influence operational strategy, service improvements and automation initiatives.
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• Competitive salary, bonus scheme and employee share plan.
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• Private healthcare, pension, life assurance and income protection.
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• 25 days annual leave, increasing with length of service.
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• Wellbeing support, travel loan and discounted gym membership schemes.
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The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services. Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.