Mandarin Speaking IT Associate - Infrastructure

Title: IT Associate (Mandarin Speaking)

Location

London, UK (office based)

Salary

£40,000 per annum

About the Role

An organisation is seeking a proactive and hands-on IT Infrastructure Engineer to take ownership of internal IT operations across office and distributed environments.

This is a broad, infrastructure-focused role covering IT support, infrastructure operations, system administration, security, network management, and internal collaboration platforms. You will act as a key IT contact, ensuring stable, secure, and efficient IT services across the business.

Key Responsibilities

1. IT Infrastructure & Operations

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• Manage and maintain daily IT infrastructure operations, ensuring system stability and performance.
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• Oversee endpoints, systems, and core IT services across office and remote users.
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• Support infrastructure upgrades, optimisation, and standardisation.
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2. Helpdesk & End-User Support

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• Provide 1st and 2nd line IT support to all internal users.
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• Troubleshoot hardware, software, and access-related issues efficiently.
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• Support laptops, desktops, printers, meeting room systems, and peripherals.
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• Deliver responsive, high-quality support in a fast-paced environment.
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3. Network & Systems Administration

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• Support and troubleshoot LAN/Wi-Fi networks, switches, routers, and connectivity.
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• Administer Windows OS and Microsoft 365 environments.
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• Ensure smooth operation of internal business systems and tools.
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4. IT Security & Compliance

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• Implement and maintain IT security policies and controls.
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• Support compliance with data protection standards (e.g. GDPR).
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• Conduct system monitoring, access control, and routine security checks.
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5. Internal Tools & Collaboration Systems

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• Administer and support internal collaboration tools (e.g. Lark or similar platforms).
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• Manage user accounts, permissions, and configurations.
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• Support rollout and optimisation of internal systems.
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6. IT Asset & User Lifecycle Management

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• Manage IT assets (procurement, inventory, setup, lifecycle tracking).
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• Handle employee onboarding and offboarding (device setup, account provisioning, access rights).
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• Maintain standardised IT processes and documentation.
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Required Skills & Experience

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• 1-3 years’ experience in IT Infrastructure, IT Support, or Systems Administration.
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• Strong hands-on experience across infrastructure and end-user support.
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• Solid knowledge of Windows OS and Microsoft 365.
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• Good understanding of networking fundamentals (LAN, Wi-Fi, switching, routing).
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• Experience managing user lifecycle (onboarding/offboarding, device and account setup).
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• Familiarity with IT security practices and compliance.
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• Strong troubleshooting and problem-solving abilities.
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• Fluency in Mandarin and English is essential.
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• Practical, adaptable, and proactive with a “hands-on” mindset.
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• Able to work under pressure, take ownership, and handle a wide range of tasks independently.
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Desirable Skills

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• Experience with collaboration or OA tools (e.g. Lark, Teams, Slack).
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• Exposure to multi-site or international environments.
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• Knowledge of enterprise systems (CRM, ERP, etc.).
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• Relevant certifications (CompTIA, Microsoft, ITIL).
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