Intensive Temporary Accommodation Officer (Complex Needs)

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Intensive Temporary Accommodation Officer (Complex Needs)

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Watford

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Permanent, 37 hours per week

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The Vacancy

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Are you passionate about changing lives through housing? If you’re someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, we want to hear from you.

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Introduction to the role

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We’re looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing role — it’s an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities.

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Role purpose

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As an Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in our Housing First and Next Step programmes.

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You’ll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards.

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What’s the role?

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Key Accountabilities

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• Managing a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing
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• Carrying out pre-tenancy assessments, property inspections, and tenancy reviews
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• Supporting residents with rent management and reducing arrears through payment planning and monitoring
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• Handling anti-social behaviour, tenancy breaches, and complex casework with professionalism and care
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• Working with partners, support agencies, and stakeholders to ensure a joined-up service
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• Representing the organisation in court and at community or stakeholder meetings
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• Ensuring properties are safe, compliant, and re-let quickly to minimise void loss
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• Playing a key role in delivering a trauma-informed, customer-first approach
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What are we looking for?

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Essential:

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• Experience in housing management, ideally within social housing
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• Strong understanding of rent recovery, tenancy enforcement, and housing legislation
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• Experience working with individuals with complex needs (e.g. mental health, substance misuse, domestic abuse)
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• Excellent communication, negotiation and conflict resolution skills
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• Ability to work both independently and collaboratively in a fast-paced environment
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• A customer-focused, solution-driven mindset
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• A full driving licence and access to a car with business insurance
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Desirable:

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• Knowledge or experience of the Housing First model
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• CIH qualification or equivalent
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Who you’ll work with

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• Responsible to: Temporary Accommodation Team Leader
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• Department: Housing Operations
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What can we offer you?

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• 28 days’ annual leave (pro rata)
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• Employer pension contribution of up to 11%
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• Development opportunities
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• Comprehensive employee rewards scheme
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How we work

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We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

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How to apply

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If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

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Closing date: 26th July 2026

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Interviews: To be confirmed

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(Please note we reserve the right to close the vacancy early if we receive a large response.)

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