First Line IT Support Analyst

First Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global BrandAre you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.The RoleAs the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.Key Responsibilities\n

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• Provide 1st line IT support to users across the London office
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• Log, categorise and prioritise helpdesk tickets through the IT service management system
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• Troubleshoot hardware, software and user access issues
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• Perform password resets and general user administration
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• Deliver deskside support for local users and remote support for international teams
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• Support and administer Intune-managed devices
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• Maintain meeting room and shared office IT equipment
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• Manage IT asset inventory and equipment procurement
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• Collaborate with global technology teams on projects, rollouts and service improvements
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• Support security best practices and compliance initiatives
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• Contribute to continuous improvement across IT operations and user satisfaction
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What We're Looking For\n

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• At least 1 year of experience in an IT Support or Service Desk role
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• Strong knowledge of Windows operating systems
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• Experience with Microsoft 365 and SharePoint administration
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• Excellent troubleshooting and problem-solving abilities
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• Strong communication and customer service skills
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• Ability to work independently and manage priorities effectively
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• A proactive mindset and genuine enthusiasm for technology
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• Team player who enjoys helping others and delivering first-class support
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What's On Offer?\n

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• Salary of £30,000 - £40,000
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• Exposure to international IT operations
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• Supportive and collaborative team environment
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• Opportunity to develop your technical skills and career
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• Work with modern Microsoft technologies and global infrastructure
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First Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global Brand