Concierge Team Lead

Concierge Team lead - Permanent

White City, London£48,750 per annum | £18.75 per hour | 50 hours per weekShift Pattern: 10:00am - 8:00pm (flexibility required)

We are recruiting for an experienced Concierge Team Lead to join a prestigious corporate site in White City. This is a fantastic opportunity for a customer-focused security professional to lead front-of-house operations while supporting workplace services, facilities coordination, and event delivery.

Reporting to the Workplace Experience Manager, you will oversee the day-to-day running of the concierge function, ensuring the highest standards of customer service, safety, security, and operational excellence.

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• Lead and support the Concierge team to deliver a first-class visitor experience.
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• Act as the first point of contact for visitors, employees, contractors, and guests.
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• Carry out security patrols and support site safety, access control, and emergency procedures.
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• Coordinate event logistics, room set-ups, and facilities services including cleaning, maintenance, and security.
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• Manage contractor visits, inspections, audits, and resource planning.
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• Support the delivery of a safe, compliant, and professional workplace environment.
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• Build strong relationships with clients, stakeholders, and colleagues.
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• Valid SIA Licence.
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• First Aid at Work qualification.
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• IOSH Working Safely or similar Health & Safety qualification.
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• Previous experience within security, concierge, facilities, or workplace experience environments.
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• Strong leadership, communication, and organisational skills.
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• Experience supporting events or managing workplace services is highly desirable.
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• Confident using Microsoft Office applications.
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• Flexible and able to adapt to changing business needs.
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This role would suit a professional and proactive individual who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service and operational support.

Apply today to be considered for this exciting Concierge Team Lead opportunity in White City.