Complex Care Support Worker (Mental Health)

Complex Care Support Worker (Mental Health) Newcastle £12.71 - £20 per hour Contract Type: Zero Hour Must have a full UK driving licence We are currently looking to recruit experienced Complex Care Support Workers to work across a range of specialist services in Newcastle, supporting individuals affected by drug and alcohol dependency, dual diagnosis, mental health needs, and complex behaviours. Opportunities include residential rehabilitation services, supported living, community-based recovery programmes, specialist units, and private healthcare settings as part of our established health and social care agency. The Role As a Complex Care Support Worker at Pin Point Health and Social Care, your main duties will include: * Supporting individuals with drug and alcohol recovery programmes in line with personalised care and support plans. * Providing practical and emotional support to promote independence, wellbeing, and long-term recovery. * Administering and recording medication in accordance with organisational policies and procedures. * Monitoring and reporting changes in physical health, mental wellbeing, and potential relapse indicators. * Supporting service users to attend appointments, recovery groups, and community activities. * Assisting with daily living skills, personal care (where required), and domestic duties. * Developing positive working relationships with multidisciplinary teams, including healthcare professionals, substance misuse specialists, and social care services. * Maintaining accurate, timely, and confidential records, including risk assessments, incident reports, and support documentation. * Promoting safeguarding, health and safety, and positive risk management at all times. * Building professional, respectful relationships with service users, their families, and external agencies while maintaining appropriate boundaries. The Person The following experience and characteristics are considered essential for the role: * A minimum of 6–12 months' experience within health and social care, preferably supporting individuals with drug and alcohol dependency, mental health needs, dual diagnosis, challenging behaviour, or complex care needs. * A sound understanding of recovery-focused practice, safeguarding, confidentiality, and person-centred support. * The ability to remain calm, patient, and professional in challenging or high-pressure situations. * Excellent communication and interpersonal skills, with the ability to build trust and positive relationships. * Reliable, compassionate, and adaptable, with a flexible approach to working across a variety of services. * Eligible to work in the UK. * A full UK driving licence is essential. * Willingness to work across multiple environments on a weekly basis to meet the needs of our clients. This version places a stronger emphasis on substance misuse recovery, dual diagnosis, risk management, relapse awareness, and trauma-informed, person-centred support, which are key competencies employers look for in complex care drug and alcohol services