Support Worker Supported Living

Our client, a well-established organisation supporting people experiencing homelessness and social exclusion, is looking to recruit a dedicated Complex Needs Homeless Support Worker to join their passionate team. This is a rewarding opportunity for someone who is committed to empowering vulnerable adults with multiple and complex needs to achieve greater independence and improve their quality of life. The Role As a Complex Needs Homeless Support Worker, you will work directly with individuals who are experiencing homelessness or are at risk of homelessness and who may face challenges including mental ill-health, substance misuse, offending behaviour, physical health issues, and trauma. Using a person-centred and trauma-informed approach, you will provide practical and emotional support while helping clients access the services they need to move towards stable accommodation and independent living. Key Responsibilities * Manage a caseload of clients with complex and multiple support needs. * Complete comprehensive needs, support, and risk assessments. * Develop, implement, and regularly review person-centred support plans. * Support clients to access accommodation, healthcare, benefits, mental health services, substance misuse treatment, education, and employment opportunities. * Build positive, professional relationships that encourage engagement and promote independence. * Work collaboratively with housing providers, local authorities, NHS services, probation, and voluntary organisations. * Maintain accurate and up-to-date case records and reports. * Respond appropriately to crisis situations, safeguarding concerns, and challenging behaviour. * Promote safeguarding, equality, diversity, and inclusion at all times. About You Our client is looking for candidates who have: Essential * Previous experience supporting people experiencing homelessness, rough sleeping, or those with complex needs. * Knowledge of trauma-informed practice, safeguarding, and person-centred support planning. * Understanding of issues including mental health, substance misuse, domestic abuse, offending behaviour, and social exclusion. * Excellent communication and relationship-building skills. * Strong organisational and case management abilities. * Ability to work both independently and as part of a multidisciplinary team. * A compassionate, resilient, and non-judgemental approach. Desirable * NVQ Level 3 (or equivalent) in Health & Social Care, Housing, or a related discipline. * Experience working within supported housing, hostels, outreach, Housing First, or similar services. * Knowledge of PIE (Psychologically Informed Environments) and harm reduction approaches. * Full UK driving licence. What's on Offer * Competitive salary. * Generous annual leave. * Pension scheme. * Comprehensive induction and ongoing training. * Career development opportunities. * Employee wellbeing support. * A supportive and collaborative working environment where your contribution truly makes a difference. Apply Today If you're passionate about supporting people with complex needs to rebuild their lives and would like to join an organisation making a genuine impact within the community, we'd love to hear from you