Account Manager - FM

We are seeking an experienced and commercially focused Account Manager to lead the delivery of integrated facilities management services across a high-profile portfolio. You will play a key role in ensuring operational excellence, maintaining compliance, driving commercial performance, and leading a high-performing team to deliver exceptional service standards.

Client Details

Our client are a well known Property and FM contractor looking to add an Account Manager to their trophy contract based in Northampton.

Description

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• Ensure health and safety standards are consistently achieved and maintained across the contract.
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• Take ownership of the contract's financial performance, including full accountability for profit and loss management.
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• Deliver operational services in line with agreed procedures, service standards, and contractual requirements.
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• Identify opportunities to improve efficiency, productivity, and overall contract performance.
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• Challenge existing ways of working and drive continuous improvement initiatives.
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• Lead and implement innovation and change programmes to enhance service delivery.
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• Build and maintain strong client and stakeholder relationships.
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• Provide effective leadership, coaching, and development to operational teams.
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Profile

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• Proven experience managing operational service contracts within a facilities management, property, infrastructure, or similar environment.
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• Strong understanding of service level agreements (SLAs) and contractual performance measures.
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• Experience delivering against contractual obligations and client expectations.
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• Extensive people management and leadership experience.
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• A track record of managing contract performance, budgets, and commercial targets.
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• Strong knowledge of health and safety legislation and best practice.
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• The ability to make informed decisions and take accountability for outcomes.
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• Excellent communication and stakeholder management skills.
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• The credibility, presence, and leadership qualities expected of a senior management professional.
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Job Offer

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• Competitive salary and comprehensive benefits package.
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• Opportunity to work with a large organisation in the property industry.
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• Permanent role with potential for career development.
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• Engaging and impactful work environment within Northampton schools.
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