Infrastructure / Support Engineer

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Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 2nd / 3rd Line Support Engineer to join their technical team.

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This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects.

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The Role

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• Act as escalation point for complex technical issues

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• Troubleshoot and resolve incidents across server, network, cloud and end-user environments

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• Own high-priority tickets through to resolution

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• Support infrastructure changes, upgrades and project delivery

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• Carry out root cause analysis and implement permanent fixes

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• Provide onsite support when required

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• Work closely with internal teams and client stakeholders

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• Maintain accurate documentation and service records

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• Contribute to service improvement initiatives

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Technical Environment

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• Microsoft 365, Azure and identity platforms

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• Windows Server and virtualised environments

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• Networking, switching and firewall technologies

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• Intune and endpoint management

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• SharePoint and collaboration tools

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• Backup, DR and security tooling

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• PowerShell and automation

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Requirements

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• 5+ years’ experience in IT support, infrastructure or MSP environments

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• Strong troubleshooting across Microsoft and business systems

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• Experience with virtualised environments and networking concepts

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• Working knowledge of Group Policy and Microsoft 365 (including Conditional Access)

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• Experience with Intune and endpoint management

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• Experience with firewalls, VLANs and backups

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• Experience with SharePoint and email migrations

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• PowerShell scripting or automation experience

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• Strong communication skills and ability to manage priorities

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• Full UK driving licence and access to a vehicle

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Desirable

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• MSP experience

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• Microsoft / Azure certifications

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• ITIL exposure

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• Mac experience

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What’s on Offer

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• Broad exposure across multiple technologies and client environments

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• Involvement in infrastructure projects and upgrades

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• Training and certification support

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• Structured working environment

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• 25 days holiday plus bank holidays

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Working Pattern

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• Office-based in outskirts of Oxford, Monday to Friday

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• Regular client site visits

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• Standard hours with occasional earlier starts

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• Flexibility required when needed

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If you’re an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step..

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