Senior AWS Engineer Contract Cover

Purpose

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• Resolve urgent and critical incidents on their AWS hosted estate.
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• Ensure the infrastructure is secure, resilient, and highly available, following agreed processes.
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• Provide hands-on support for ongoing operations, problem-solving, implementations, system upgrades, and time-critical operational troubleshooting.
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• Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as an approachable subject matter expert.
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Key Duties

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• Critical situation management for the operation and maintenance of the Hosting and Infrastructure
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• Act as the AWS and cloud infrastructure SME in response to client questions
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• Sharing your expertise.
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• Work with colleagues to ensure strict adherence to the contract and established good practice.
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Person Specification

Technical

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• Strong knowledge of AWS services, including EC2, S3, RDS, Route 53, WAF, IAM, Lambda, VPC and more (see below)
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• Strong proficiency in the Windows ecosystem, including:
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• Windows Server 22 administration: Active Directory, Group Policy, DNS, and DHCP
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• Windows-based workloads hosted in AWS and hybrid environments
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• Proficiency in: Terraform, CloudWatch, PRTG, GitHub Code Management and Actions, WAF
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Customer Orientation

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• Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as subject matter expert
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• Willingness to learn and self-teach.
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• approachable, customer-focused, and adaptable team player
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Personal Effectiveness

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• Demonstrate excellent problem-solving skills and the ability to work in a fast-paced environment.
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• Keep up to date with changes in technology and apply new knowledge, embracing opportunities to share with colleagues.
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Operational

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• Reduction in service interruptions, infrastructure costs and customer issues
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• Ensure the infrastructure is future-proof and well managed
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Key Performance Indicators

Act decisively and proactively to mitigate or minimise service-affecting issues.

Efficient resource management.

Keeping service information up to date.

Qualifications & Experience

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• Experienced in EC2s
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• Minimum three years' proven experience in a similar role.
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• Solid understanding of networking, security, and best practices in cloud architecture.
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• Good working knowledge of Windows Server operating systems and associated technologies.
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• UK Government Security Clearance (SC) must be held.
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• AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or other relevant AWS certifications, Python and other coding experience would be an advantage.
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• Experience with containerisation technologies (e.g., Docker, Kubernetes).
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Health & Safety Training

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• As per internal training matrix
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