IT Service Desk Team Leader

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• Job Title: IT Service Desk Team Leader
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• Location: Fareham
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• Type : Contract up to 6 months
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Job Description

Core Competencies & Expertise

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• Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
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• Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
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• ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
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• Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
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• Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.
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Key Functional Focus

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• Knowledge Cultivation: Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users.
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What We Offer

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• The opportunity to partner with a renowned global luxury brand.
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• A highly collaborative, encouraging, and dynamic team environment.
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Randstad Technologies is acting as an Employment Business in relation to this vacancy.