IT Support Engineer

IT Support Engineer – 3-month contract – Liverpool

My client is seeking an experienced IT Support professional to join their fast-paced and collaborative Service Desk team, delivering high-quality technical support to employees across the organisation.

As an IT Support Engineer, you will act as the primary point of contact for all IT-related queries, providing prompt and efficient support across a broad range of technical issues. Working closely with the wider IT team, you'll take ownership of incidents and service requests from initial logging through to resolution, ensuring users receive a responsive, professional, and customer-focused support service at every stage.

Key experience required:

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• Experience as an IT Support Engineer.
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• Microsoft 365 support and administration
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• ServiceNow ideally but any other ticketing software acceptable
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• iManage (preferred)
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• Strong customer facing/customer service experience
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• Windows desktop support
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• Active Directory and user administration
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• General hardware, software and troubleshooting
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• Remote support tools
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Key responsibilities:

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• Providing 1st and 2nd line technical support to end users via phone, email and remote support.
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• Logging, managing and resolving incidents and service requests through to completion.
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• Troubleshooting hardware, software and Microsoft 365 related issues.
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• Supporting users across Windows desktop environments and core business applications.
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• Using ServiceNow to manage tickets in line with agreed service levels.
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• Supporting and troubleshooting iManage where required.
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• Escalating more complex issues to senior technical teams when appropriate.
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• Maintaining accurate documentation and updating knowledge articles.
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• Working collaboratively with colleagues across IT to deliver an excellent support service.
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The IT Support Engineer is required onsite, in Liverpool 5 days a week.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

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