IT Support Analyst

An established technology-focused organisation is looking for an IT Support Technician to join its internal IT team. This is a great opportunity for someone with solid Microsoft 365 support experience who also enjoys working with SharePoint, Power Automate and modern workplace technologies.

You'll be joining a collaborative team, providing day-to-day technical support while helping improve internal systems, automation and user experience.

The role

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• Provide 1st and 2nd line support to internal users via Microsoft Teams, email and remote support tools
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• Troubleshoot hardware, software and Microsoft 365 issues
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• Administer SharePoint, including permissions, security and compliance
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• Develop and maintain Power Automate workflows and process automation
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• Support Active Directory, Windows desktop and server environments
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• Manage user accounts and Microsoft 365 administration
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• Maintain and update an internal WordPress website
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• Work with third-party suppliers to resolve technical and licensing issues
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• Produce clear technical documentation and knowledge articles
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• Ensure support tickets are managed within agreed SLAs
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• Contribute to ISO27001 compliant processes and documentation
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What we're looking for

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• Previous experience in an IT support or service desk role
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• Strong Microsoft 365 administration skills
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• Good knowledge of SharePoint Online
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• Experience creating or maintaining Power Automate workflows
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• Windows desktop and Windows Server support experience
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• Active Directory and PowerShell knowledge
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• Experience managing or maintaining WordPress websites
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• Excellent communication and customer service skills
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• A proactive approach with strong troubleshooting ability
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Desirable

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• CompTIA A+, ITIL Foundation or similar certifications
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• Microsoft certifications
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• Experience working within ISO27001 or similar security standards
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What's on offer

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• £25,000 to £30,000 depending on experience
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• Hybrid working, 3 days per week in the office
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• Supportive and collaborative team environment
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• Opportunity to develop your Microsoft 365, SharePoint and automation skills
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• Long-term career progression within a growing organisation
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