Technology Team Lead

Arcas is working with a growing IT consultancy that delivers onsite technical services to a wide range of clients across London. They’re looking for a hands-on Technology Team Lead to take ownership of day to day technical operations, lead a small team, and act as the escalation point during high-pressure situations.

This role is ideal for someone who has stepped up as a team lead or senior engineer within an IT or network support environment and enjoys being the person people rely on when things get busy.

What you’ll be doing

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• Leading and coordinating a small technical team across client sites
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• Acting as the senior escalation point for IT and network issues
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• Troubleshooting WiFi, switching, connectivity and infrastructure problems
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• Prioritising and managing incidents in fast-moving environments
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• Working closely with clients, stakeholders and vendors
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• Ensuring smooth technical delivery during peak periods
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• Taking ownership of issues and guiding others through resolution
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What we’re looking for

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• Experience as an IT Team Lead, Senior IT Engineer, Network Support Lead, Senior Field Engineer, or similar
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• Strong grounding in networking fundamentals (WiFi, switches, VLANs, DHCP/DNS, patching)
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• Someone who stays calm, clear and decisive under pressure
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• Confident communicator who can coordinate people and manage expectations
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• Hands-on problem solver who enjoys being the go-to person
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• Comfortable working onsite in dynamic, sometimes high-pressure environments
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Why this role

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• High visibility and real ownership
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• A role where personality and presence matter as much as technical skill
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• Varied work across different client environments
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• Opportunity to step into a leadership role without moving into full management
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• A consultancy that values initiative, calmness and technical breadth
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If you’re a senior engineer or team lead who thrives in fast-moving environments and enjoys taking charge when it counts, this could be a great next step.