Senior Flights Consultant

Do you have experience within the Travel Industry? Experienced working within Admin / Flights focussed roles? Look no further! We are working with an award-winning London based Tour Operator, who are looking for a Senior Flight Desk Consultant to join their lovely team! As a Senior Consultant, you will play a pivotal role in leading and supporting the Flight Desk team. You'll ensure operational excellence by streamlining processes, motivating team members, and acting as the go-to resource for queries and training. This role combines leadership responsibilities with hands-on expertise in flight administration and customer service. The role: Lead group allocations and group booking processes Manage basic customer relations issues and escalate when necessary Ensure accurate reconciliation and reporting Streamline team processes to improve efficiency and accuracy Motivate and support team members to achieve service and performance targets Act as the primary point of contact for team queries and problem-solving Liaise with CSC Management on training needs and development plans Deliver in-house systems training and flight training for new and existing team members Share best practices and foster a culture of continuous improvementThe person: Minimum 2-3 years travel industry experience (flight operations preferred) Strong airline knowledge Proven leadership or team coordination experience Excellent communication and interpersonal skills High attention to detail and ability to work under pressure Confident with Microsoft programs (Excel essential) Travel & Tourism Certification ideal but not essentialThe package: Flexible hybrid working model Wellbeing program & learning opportunities 25 days annual leave + bank holidays Familiarisation trips to experience our premium products Work From Anywhere for up to 10 days per year Highly engaged team and great company cultureInterested? Please click APPLY or contact